Q. What are reasons to move to the PLG gateway?
If you have a single location and are not planning to add more, Authorize.net may be sufficient for you. However, you may have issues with the card updater on Authorize.net (https://tan-link.zendesk.com/hc/en-us/articles/360032896711-Authorize-net-Account-Updater-FAQs).
If you are planning to expand, you would need to use the PLG gateway anyway, so you can read further.
The PLG gateway has pooled accounts that allow you to seamlessly move customers from one location to another, along with their payment information. This is not possible with Authorize.net which allows tokens to be charged only on the Authorize.net account they were collected on. They cannot be moved.
Additionally, Authorize.net card updater has an issue that causes valid cards to be removed from the system when the card updater improperly removes them even though they are valid. This causes the customer to have to repeatedly provide their card which they say is perfectly valid, and there is no way around that. PLG handles this better and leaves the token in place.
Authorize.net also repeatedly forces customers to pay their $5 fee for filters they say are needed for security. They make it really difficult and keep turning these on over and over, which can cause drafts in Tan-Link to fail. And now starting May 1st, 2023, Authorize.net will charge an additional fee PER token (per card you store) of up to $50/authorize.net/month depending on quantity of cards you store.
Q. What will happen with my existing EFTs on other gateways, and how will they move over to PLG?
Once your PLG gateways are setup for your locations, any customer who updates billing in the store or online will automatically be moved over to PLG gateway. Any new customers and all their transactions will start going through the PLG gateway.
Any customers who have not yet come in or updated billing, Tan-Link will continue to charge them through their existing gateways (Authorize.net, Slim CD, Bridgepay, Cayan, etc).
Tan-Link can (optionally) show and/or block tanning on customers with previous gateway tokens forcing them to update billing on their visit to move along this process of conversion faster.
Tan-Link can also send you a monthly report showing all the customers who are currently still on your one of your previous gateways. The goal is to move all their billing over to PLG eventually, so that the gateway account can be closed.
This is not the same as your merchant accounts which will continue to be open. Eventually you will only use PLG and all previous gateways can be closed.
If you have a single location and are not planning to add more, Authorize.net may be sufficient for you. However, you may have issues with the card updater on Authorize.net (https://tan-link.zendesk.com/hc/en-us/articles/360032896711-Authorize-net-Account-Updater-FAQs).
If you are planning to expand, you would need to use the PLG gateway anyway, so you can read further.
The PLG gateway has pooled accounts that allow you to seamlessly move customers from one location to another, along with their payment information. This is not possible with Authorize.net which allows tokens to be charged only on the Authorize.net account they were collected on. They cannot be moved.
Additionally, Authorize.net card updater has an issue that causes valid cards to be removed from the system when the card updater improperly removes them even though they are valid. This causes the customer to have to repeatedly provide their card which they say is perfectly valid, and there is no way around that. PLG handles this better and leaves the token in place.
Authorize.net also repeatedly forces customers to pay their $5 fee for filters they say are needed for security. They make it really difficult and keep turning these on over and over, which can cause drafts in Tan-Link to fail. And now starting May 1st, 2023, Authorize.net will charge an additional fee PER token (per card you store) of up to $50/authorize.net/month depending on quantity of cards you store.
Q. What will happen with my existing EFTs on other gateways, and how will they move over to PLG?
Once your PLG gateways are setup for your locations, any customer who updates billing in the store or online will automatically be moved over to PLG gateway. Any new customers and all their transactions will start going through the PLG gateway.
Any customers who have not yet come in or updated billing, Tan-Link will continue to charge them through their existing gateways (Authorize.net, Slim CD, Bridgepay, Cayan, etc).
Tan-Link can (optionally) show and/or block tanning on customers with previous gateway tokens forcing them to update billing on their visit to move along this process of conversion faster.
Tan-Link can also send you a monthly report showing all the customers who are currently still on your one of your previous gateways. The goal is to move all their billing over to PLG eventually, so that the gateway account can be closed.
This is not the same as your merchant accounts which will continue to be open. Eventually you will only use PLG and all previous gateways can be closed.
Q. Do I have to get a new merchant account?
Probably not, but you may need one if your current merchant does not support the PLG gateway. Reach out to Support regarding your options in this case.
Q. Is there additional fee associated with this new gateway?
The gateway has a monthly fee just like Authorize.net does. Any transactions that go through the gateway also has a fee, just like Authorize.net does. However, you will only pay the transaction fees to one or the other gateway, not both. And once you move all customers to the new gateway, you can close all the previous gateways.
Q. When can I close my other gateway accounts?
Use the report generated to show previous tokens to determine which of your accounts still need to be moved over. Once they are all moved over, those gateways can be closed. Do not close any gateways or accounts without verifying with us.
Q. What will happen if I don't take any action now?
If you have a single location and you are not being affected by the card updater issue or the filtering issue, you can stay on Authorize.net. However, you will be subject to the additional per token fee and fraud detection suite while you stay with Authorize.net.
We are phasing all development on this, so eventually we will not support Authorize.net.
If you have multiple locations, you must make a decision at this point if you need to be able to move billing information now or in the future (meaning where the actual deposits go for each location) between your locations. You should also consider that if you sell a location and you are on Authorize.net, separating that billing is a very difficult and manual process.
If you decide not to move, then we will set up your site to disallow changing customer billing location, so that you can only change the location that is visible to you (on the customer account), but not the billing location (associated with the authorize.net account) for reasons explained.
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