At this time, when necessary, a refund or void is processed within your Authorize.net account itself.
You can only void the full amount, however, you can refund partial amounts if needed. Transactions that happen on the same day before settlement can be voided. If already settled, it will need to be refunded.
After logging into Authorize.net, click on Transaction Search at the top.
Choose Unsettled if the transaction has not been settled.
This will pull up a list of all unsettled transactions.
To VOID an unsettled transaction, you will click on the Trans ID to the left to pull up the transaction.
In the new window that appears, you will click on VOID on the top left.
To perform a partial or full refund, you will either enter the customer's Account ID from Tan-Link under the Customer field ID Box, or you can enter the last 4 digits of the card number charged in the Credit Card/Bank Account field Credit Card #.
If the transaction has already settled then select the date range.
Once you find the transaction, click on the Transaction ID on the left side.
In the new window that opens you can edit the amount for a partial refund or just click on REFUND to refund the full amount.
If you need an EFT Automatic Draft to show as a refund in Tan-Link, you can edit the Draft Transaction by going to Customers > Edit Draft Transactions. Please refer to our guide below on how to edit draft transactions in Tan-Link once the refund is issued.
For any other in-store / Online transaction refunds to be updated and shown in Tan-Link, you will edit the order and payment under Customers > Edit Credit Card Payments and Edit Orders.
Please refer to our guide below on how to edit orders and card payments in Tan-Link once the refund is issued. https://tan-link.zendesk.com/hc/en-us/articles/19826933920141-How-to-Refund-a-customer-In-store-and-online-purchases-