If Two-Factor-Authentication is enabled on your Tan-Link site, you can contact support to enable refunds directly from TL. See this article for information on how you can refund directly from Tan-Link: https://tan-link.zendesk.com/hc/en-us/articles/27005196175629-Refund-Directly-through-Tan-Link
If you do not have refunds enabled directly from Tan-Link, then all Refunds need to be processed from your Authorize.net account.
You can only void the full amount, however, you can refund partial amounts if needed. Transactions that happen on the same day before settlement can be voided. If already settled, it will need to be refunded.
After logging into Authorize.net, click on Transaction Search at the top.
Choose Unsettled if the transaction has not been settled or was processed in the same day.
This will pull up a list of all unsettled transactions.
To VOID an unsettled transaction, you will click on the Trans ID to the left to pull up the transaction.
In the new window that appears, you will click on VOID on the top left.
Refunds will only be available once the transaction has been settled.
To perform a partial or full refund, you will either enter the customer's Account ID from Tan-Link under the Customer field ID Box, or you can enter the last 4 digits of the card number charged in the Credit Card/Bank Account field Credit Card #.
If the transaction has already settled then select the date range.
Once you find the transaction, click on the Transaction ID on the left side.
In the new window that opens you can edit the amount for a partial refund or just click on REFUND to refund the full amount.
Refunds processed from Payment Launch need to be updated in Tan-Link for reports to match Authorize.net
For CC payments online and in-store, you will edit the order and payment under Customers > Edit Credit Card Payments and Edit Orders.
Please refer to our guide below on how to edit orders and card payments in Tan-Link once the refund is issued. https://tan-link.zendesk.com/hc/en-us/articles/19826933920141-How-to-Refund-a-customer-In-store-and-online-purchases-
For EFT Automatic Drafts you need to edit the Draft Transaction by going to Customers > Edit Draft Transactions.
Please refer to our guide below on how to edit EFT draft transactions in Tan-Link once the refund is issued. https://tan-link.zendesk.com/hc/en-us/articles/360041672971-How-to-Refund-an-Automatic-EFT-Draft-
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