It is important to keep the Tmax computer on and connected to the internet.
If the Tmax comp is not online, you will not be able to set beds from any other device.
1. Please ensure the Tmax cord is not removed from the computer.
2. Locate the Reset Tmax icon on your desktop.
If you do not see this on the desktop please contact support.
3. To run this tool, Right-click on it and select Run as administrator
4. If any other windows come up warning you of the application trying to make changes, please click YES to allow the program to run.
Please always check for this icon on your taskbar if you do not see the reset Tmax tool running after running as administrator. If you see it, please click on it and Allow it to run.
In this example, Windows blocked the tool. You can click on More Info> Run Anyway.
5. Wait for 30 seconds and refresh the Tan-Link page on Chrome until bed statuses are updated and test a bed. Please use this tool every time power is lost, computers are restarted or turned off, or if beds are not set from the computer for any other reasons.
6. Check for this icon on your computer taskbar if the reset Tmax tool does not fix the issue.
If it is showing, please click on it to ensure your computer is up to date and allow the computer to restart.
The estimated time for the computer to update will be displayed.
This step solves most issues. Please see this guide on how to manage Windows Updates: https://tan-link.zendesk.com/hc/en-us/articles/19425371434125--Managing-Windows-Updates
If you are waiting for support to be open, you can unplug the Tmax USB/SERIAL cord from the computer and then plug it back in after 5 seconds.
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