How to Refund through Payment Launch

At times, there may be a need to refund an EFT or in-store purchase for a customer.

If Two-Factor-Authentication is enabled on your Tan-Link site, you can contact support to enable refunds directly from TL. See this article for information on how you can refund directly from Tan-Link: https://tan-link.zendesk.com/hc/en-us/articles/27005196175629-Refund-Directly-through-Tan-Link

If you do not have refunds enabled directly from Tan-Link, then all refunds must be processed from your Payment Launch account. Here is the link to log into your Payment Launch account: https://paymentlaunch.transactiongateway.com/merchants/login

Your username and password were provided by John Toston when your PLG account was set up.

Go to Reporting>Transactions>Search Transactions.

You can search for the transaction ID (Found in Tan-Link)

Account Number (Last four digits of the customer's card)

If you need to find the Transaction ID in Tan-Link, go to Customers> Edit Draft Transactions (For automatic EFT drafts) or Customers> Edit Credit Card payments (For Credit card payments) 

Click on Search and enter the customer's Account ID to search all payments for this customer and copy the Transaction ID from the list of results. 

Once you have the transaction ID, please go to Payment Launch and search by transaction ID. 
When the search results display, click on the Transaction ID.

On the next screen, you can click on Void if you wish to cancel the transaction for the full amount.
This can be done during the first few hours of the purchase.

Or click on Refund if it's been longer or if you need to refund a certain amount only.

A transaction refund allows you to enter the amount you need to refund.

Refunds processed from Payment Launch need to be updated in Tan-Link so that reports match PLG.

For CC payments online and in-store, you will edit the order and payment under Customers > Edit Credit Card Payments and Edit Orders. Please refer to our guide below on how to edit orders and card payments in Tan-Link once the refund is issued. https://tan-link.zendesk.com/hc/en-us/articles/19826933920141-How-to-Refund-a-customer-In-store-and-online-purchases-

For EFT Automatic Drafts you need to edit the Draft Transaction by going to Customers > Edit Draft Transactions.  Please refer to our guide below on how to edit EFT draft transactions in Tan-Link once the refund is issued. https://tan-link.zendesk.com/hc/en-us/articles/360041672971-How-to-Refund-an-Automatic-EFT-Draft-