At times, there may be a need to refund an EFT for a customer. The refund is processed within your Payment Launch account itself.
Go to the Payment Launch link provided to you by John Toston and log in with your username and password.
Go to Search Transactions. You can search for the transaction ID or search by Account Number (Last four digits of the customer's card)
If you need to find the Transaction ID, please go back to Tan-Link. From the Home page, click on Customers> Edit Draft Transactions and use the search filters to locate the correct transaction.
Go back to Payment Launch and enter the Transaction ID or other search terms into the corresponding boxes.
When the search results display, click on the Transaction ID.
On the screen that appears, you will click on Refund and complete the process.
If you need an EFT Automatic Draft to show as a refund in Tan-Link, you can edit the Draft Transaction by going to Customers > Edit Draft Transactions. Please refer to our guide below on how to edit draft transactions in Tan-Link once the refund is issued.
For any other in-store / Online transaction refunds to be updated and shown in Tan-Link, you will edit the order and payment under Customers > Edit Credit Card Payments and Edit Orders.
Please refer to our guide below on how to edit orders and card payments in Tan-Link once the refund is issued. https://tan-link.zendesk.com/hc/en-us/articles/19826933920141-How-to-Refund-a-customer-In-store-and-online-purchases-