How to Refund through Payment Launch and Adjust in Reports

At times, there may be a need to refund an EFT for a customer. The refund is processed within your Payment Launch account itself. 

Go to the Payment Launch link given to you by John Toston then login with your user and password.

Go to Search Transactions > a search with the transaction ID is best.

To find the Transaction ID, go to your Tan-Link site > Customers> Edit Transactions > Search by date and account ID.

Go back to Payment Launch and enter the Transaction ID or other search terms in to the corresponding boxes.

When the search results display, click on the Transaction ID.

Then click Refund and complete the refund.

If you need to show this refund in Tan-Link, you can adjust the EFT transaction by going to Customers > Edit Transactions.

Here you can search for the Account ID and adjust it. Set Approved to 0 to mark the transaction as declined/refunded. This will mark the payment as DECLINED in the Customer's Account without adding a past due. If it was a partial refund, you can edit the Amount.