How to Contact Support

To help us support you as quickly and effectively as possible, please reserve Live Chat for quick questions or in-the-moment salon needs.

Live Chat is designed for:

• Salon staff who are actively working with customers
• Quick questions and general guidance
• Urgent issues that need immediate attention
• Short interactions (chat sessions are limited to 20 minutes)
   
• Our support team will be ready to assist Monday through Friday 9:00 am to 5:00 pm CST
  Live Support is available to anyone logged into Tan-Link during Support hours.
  
  Click on the Chat icon on the top of your Tan-Link site to request assistance with any of the following issues.
  
  1. Beds not setting.
  2. Billing Issue.
  3. Equipment/Package access issues.
  4. Inventory Issue
  5. Other - (General Questions)
   
  If you step away, your chat session will expire after 5 minutes of inactivity. 
  If you share your emaiñl with the support staff, you’ll receive a copy of the conversation by email.
  
  After the chat expires, you can still scroll up to view it here as long as this window stays open.
   
• Highly complex requests coming through Live Chat often exceed the intended time limit and ultimately need to be converted into tickets anyway, delaying resolution for everyone.
  
   

Support Tickets are best for:

• Complex or multi-step issues
• Account, billing, or configuration requests
• Investigations that require research, testing, or coordination between teams
• Anything that may take longer to resolve or require follow-up
   

Click on the 🛈 icon located on the top right-hand corner of your Tan-Link home page.

You can search for solutions to common issues, setup questions, and also troubleshooting tips in the knowledge base. 

If nothing helped, you can request support by submitting a ticket from the ticket center.