To Refund directly through Tan-Link, your site must enable 2-factor authentication (2FA). To enable 2FA, contact Support and review this article: https://tan-link.zendesk.com/hc/en-us/articles/25453096514701-2-Factor-Authentication-2FA
Once 2-factor authentication (2FA) has been enabled, you must request Support to enable the refund settings on your site.
Refunds from Tan-Link are available for transactions that occur through the Authorize.net and Payment Launch gateways. For any transactions using previous tokens from your prior gateway, you will still need to refund through the corresponding gateway platform.
Voids and Refunds
The settlement is the final stage of the payment process, where the bank collects funds from the cardholder's account through PLG or Authorize.net. This is the final step before the money is deposited into the merchant's account.
Before payment settlement, voids are the only option to reimburse a customer. You can click on Void if you wish to cancel the transaction for the full amount before it settles during the first few hours of the purchase.
Once a payment settles, a refund is available, or a partial refund if you need to refund a certain amount only.
Refunding an EFT Transaction
This process will process the refund through Authorize.net or Payment Launch and update your EFT Draft Transaction and reports in Tan-Link.
Go to the customer's account and click More Details >Account Details/History >Payment History tab.
The refund button will be available to the right of each EFT draft that was approved for this customer.
Click Refund and enter the refund reason and the refund amount. Adjust as required and click Submit to continue
Then you can click OK to process the refund or Cancel to go back if needed.
Tan-Link will display a message to confirm whether the transaction was voided or refunded.
Voids occur for the full amount if the transaction is still pending in the gateway.
Once a transaction has been settled, a refund applies.
The refunded transaction is updated on the screen to display "Refunded Successfully" and the draft amount will show as negative.
Refunding an In-store or Online Payment.
From the Tan-Link Home page, go to Customers > Manage Payments and search by date, transaction ID, or last 4 digits of the card number. The refund button is available to the right of each transaction available for refund.
Click Refund and enter the refund reason and the refund amount. Adjust as required and click Submit to continue. Tan-Link will confirm the transaction voided or refunded.
These steps will process the refund through Authorize.net or Payment Launch.
Also, the customer order entry on the account is updated along with the transaction under Edit Orders.
A customer note is also added to the account to record the refund details.
Tan-Link will display a message to confirm whether the transaction was voided or refunded.
Voids occur for the full amount if the transaction is still pending in the gateway.
Once a transaction has been settled, a refund applies.
If the full amount is returned, the order will no longer show in Manage Payments. For a partial return (after payment settlement) the order and the partial refund will show.
Comments
0 comments
Please sign in to leave a comment.